Returns

We here at Thyra Inflatables have an eye for detail, and in most cases our products are inspected by hand prior to delivery. However, we accept that there may be cases where you're unhappy with the toy you've received.

If, in a 14 day period, you become unhappy with your toy, then you can return it to us for a full refund. Please note that unless you have received an entirely different product than what you paid for (i.e. you paid for an Ayumi Roll, but received a GL Balloon) then return shipping is at the customers expense.

Items that are custom made using our custom inflatable service cannot be returned (An exception to this is made if the product is found defective or if the wrong item has been delivered.)

Items that come with an attachment will have a removable seal over said attachment. Should that seal be broken, then we will be unable to process your return UNLESS the attachment is faulty. Should you choose to use the defective attachment, we will be unable to accept any return request.

Refunds

Once we have received your return, we will communicate to you via email (or other contact methods). We will inspect your return within 7 days of receiving it and then we will notify you whether your refund has been approved or rejected. Should your refund be approved, we will process it and you should receive your money back within 2 weeks. If the refund does not return to your payment method by then, please contact your payment institution first before emailing us at [email protected].